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Customer Service


If you have any questions about your online order or need further assistance, please contact us via your preferred method.
email: or tel: 877.659.9801. Representatives are available Monday-Friday 10AM-6PM PST

For all other inquiries, please see our contact information below:

Product Availability

All products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is placed, you will receive an e-mail confirmation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to the UPS website for progress on your delivery.

Order Changes/Cancellations

In an effort to get your order to you as quickly as possible, we fill orders immediately upon receipt. We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. For assistance, please contact a customer service representative at 877.659.9801 or e-mail us at store.support@moniquelhuillier.com.

Online Return Policy

Monique Lhuillier wants to ensure your complete satisfaction for all online purchases. We will gladly accept your return of unworn or unaltered merchandise within 14 calendar days from the date delivered. Please contact us at or 877.659.9801 for a Return Authorization number on full priced merchandise only. Refunds will not be issued after the return window has ended.

All returned merchandise should include your RA paperwork, packaging, tags, and be in the same condition as when it was received. All footwear must be tried on carpeted surfaces only. Items must be sent back packaged in a suitable way to protect contents.

Monique Lhuillier reserves the right to refuse the return of any merchandise that does not adhere to our policy; such items will not be accepted and will be sent back to the customer.

Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed

Refunds may only be issued in the same form as payment. Shipping costs are non-refundable.

Merchandise purchased online cannot be returned to a Monique Lhuillier Flagship Boutique.

Sale merchandise is a final sale with no exceptions. International orders are final sale and cannot be returned.

Alterations

Merchandise purchased online cannot be altered in a Monique Lhuillier Flagship Boutique.

Pricing & Payment Options

Pricing displayed on the Monique Lhuillier website is quoted in local currency. While we try to ensure that all prices displayed are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will inform you via e-mail or telephone as soon as possible and you may confirm your order at the correct price or cancel the order.

Sales Tax

Monique Lhuillier charges state, local and county taxes for all online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. Actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

Shipping & Delivery

All domestic orders are shipped via UPS. For security reasons, purchases made online require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses.

To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. Orders are processed and delivered Monday through Friday excluding holidays. Monique Lhuillier cannot be responsible for unanticipated shipper delays.

Orders placed with multiple items may ship in multiple packages.

Domestic Shipping Methods & Fees

  • Next Day $35
  • Second day $25
  • Ground complimentary

International Orders

Moniquelhuillier.com now ships to over 100 countries worldwide through our partnership with Global-E. International customers are now able to shop our products online in their local currencies, with the amount paid fully inclusive of delivery to the specified international delivery address and all duties, taxes and customs clearance feels. International orders are sent as Delivery Duty Paid (DDP), however the customer is responsible for assuring that any products you order comply with the state and federal government regulations. Although you will be shopping on the Moniquelhuillier.com website, once you place an international order your transactions and delivery will be handled via Global-E.

Please note all international orders are final sale and cannot be returned. Please contact Global-E Online Support for any inquiries regarding your international order.

Shipping errors

In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at or tel 877.659.9801.

FAQ

How can I locate an authorized Monique Lhuillier retailer?

Please visit our Retail Locator under our Boutiques page.

Can I order a bridal gown online?

Our Ready to Wed Collection is available for purchase online under our Shop/Wedding category. Our Signature, Platinum and Bliss Collections are made to order, and are not available to purchase directly on our website. If you would like to purchase a Signature, Platinum or Bliss Gown, please contact

Do you ship internationally?

Yes. We ship to over 100 countries worldwide. To find out if your country is included, please contact store.support@moniquelhuillier.com or 877.659.9801.

How is payment processed for pre-orders?

Once a Pre-Order is placed, your credit card will be authorized for the total amount of the order. Once the order ships, your credit card will be charged for the total amount of the order.

When Will My Pre-Order Item(s) Be Available For Delivery?

Please allow up to 10 weeks of production time on all Pre-Orders. You will receive a shipping confirmation and tracking number once your item is ready for delivery. For more information on availability, please contact store.support@moniquelhuillier.com or 877.659.9801.

How can I determine the proper size to order?

Our size chart is located on each individual product detail page. If you have questions regarding our sizing please contact a customer service representative at store.support@moniquelhuillier.com or 877.659.9801.

If I do not see my size available online, am I able to order it?

Most often, yes. There are certain items that are only produced in a limited size run. If you do not see your size available online, please contact a customer service representative at store.support@moniquelhuillier.com or 877.659.9801.

What payment methods are accepted?

Visa, American Express, and MasterCard

Contact Us

For additional assistance concerning our online store or your online purchase, please contact us via email at or 877.659.9801. For all other inquiries, please see contact information below:

General Information info@moniquelhuillier.com
Bridal Sales bridalsales@moniquelhuillier.com
Ready to Wear Sales rtwsales@moniquelhuillier.com
Bridesmaids bridesmaids@moniquelhuillier.com
Fine Jewelry finejewelry@moniquelhuillier.com
Table Top tabletop@moniquelhuillier.com
Fine Paper finepaper@moniquelhuillier.com
Shoes shoes@moniquelhuillier.com
Careers careers@moniquelhuillier.com
Public Relations pr@moniquelhuillier.com