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Customer Service


If you have any questions about your online order or need further assistance, please contact us via your preferred method.

Representatives are available Monday-Friday 10AM-6PM PST

or  tel:877-659-9801

Product Availability

All products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is placed, you will receive an e-mail confirmation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to the UPS website for progress on your delivery.

Changes/Cancellations

In an effort to get your order to you as quickly as possible, we fill orders immediately upon receipt. We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. For assistance, please contact a customer service representative at 877.659.9801 or e-mail us at support@moniquelhuillier.com.

Alterations

Merchandise purchased online cannot be altered in a Monique Lhuillier Flagship Boutique.

Pricing & Payment Options

Pricing displayed on the Monique Lhuillier website is quoted in US dollars. While we try to ensure that all prices displayed are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will inform you via e-mail or telephone as soon as possible and you may confirm your order at the correct price or cancel the order.

Sales Tax

Monique Lhuillier charges state, local and county taxes for all online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. Actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

Shipping & Delivery

All domestic orders are shipped via UPS. For security reasons, purchases made online require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses.

To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. Orders are processed and delivered Monday through Friday excluding holidays. Monique Lhuillier cannot be responsible for unanticipated shipper delays.

Domestic Shipping Methods & Fees

  • Next Day $35
  • Second-day $25
  • Ground complimentary

Return Policy

Monique Lhuillier wants to ensure your complete satisfaction for all online purchases. We will gladly accept your return of unworn or unaltered merchandise within 14 calendar days from the date delivered. Please contact us at or 877.659.9801 for a Return Authorization number on full priced merchandise only. Refunds will not be issued after the return window has ended.

All returned merchandise should include your RA paperwork, packaging, tags, and be in the same condition as when it was received. All footwear must be tried on carpeted surfaces only. Items must be sent back packaged in a suitable way to protect contents.

It is the customer’s responsibility to return the package insured for the full value via a traceable shipping method, such as UPS, Fed Ex or USPS Priority Mail. You will be given the return shipping address with your RA number.

Monique Lhuillier reserves the right to refuse the return of any merchandise that does not adhere to our policy; such items will not be accepted and will be sent back to the customer.

Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed

Refunds may only be issued in the same form as payment. Shipping costs are non-refundable.

Merchandise purchased online cannot be returned to a Monique Lhuillier Flagship Boutique. Sale merchandise is a final sale with no exceptions.

Shipping errors

In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at 877.659.9801 or

International Orders

International orders cannot be placed online. Please contact a customer service representative at 877.659.9801 for assistance during business hours or e-mail us at

FAQ

How can I locate an authorized Monique Lhuillier retailer?

Please visit our Retail Locator under our Boutiques page.

Can I order a bridal gown online?

All bridal gowns are made to order, so they are not available to purchase directly on our website. If you would like to purchase a bridal gown, please contact 877.659.9801 to speak with a customer service representative.

Do you ship internationally?

Yes. We ship to over 100 countries worldwide. To find out if your country is included, please contact a customer service representative at 877.659.9801.

How can I determine the proper size to order?

Our size chart is located on each individual product detail page. If you have questions regarding our sizing please contact a customer service representative at 877.659.9801.

If I do not see my size available online, am I able to order it?

Most often, yes. There are certain items that are only produced in a limited size run. If you do not see your size available online, please contact a customer service representative at 877.659.9801.

What payment methods are accepted?

Visa, American Express, and MasterCard

Contact Us

For additional assistance concerning our online store or your online purchase, please contact us via email at store.support@moniquelhuillier.com or:

General Information info@moniquelhuillier.com
Bridal Sales bridalsales@moniquelhuillier.com
Ready to Wear Sales rtwsales@moniquelhuillier.com
Public Relations pr@moniquelhuillier.com
Bridesmaids bridesmaids@moniquelhuillier.com
Fine Jewelry finejewelry@moniquelhuillier.com
Table Top tabletop@moniquelhuillier.com
Fine Paper finepaper@moniquelhuillier.com
Shoes shoes@moniquelhuillier.com